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How refunds, deposits, and cancellations work for Waj Digital's services.
Waj Digital provides custom web development, SEO, paid advertising, content, social media, graphic design, and AI-powered operations services. Because our work is service-based and tailored to each client, this Refund Policy explains how payments, deposits, and refunds are generally handled. Specific payment terms for your project are set out in your individual proposal or service agreement, which takes precedence over this Policy where the two conflict.
Unlike a physical product with immediate delivery, our services involve time, strategy, and custom work performed on your behalf — often starting as soon as a project is confirmed. This means refund eligibility depends on how much work has already been completed at the time a refund is requested.
Most engagements require an upfront deposit or first-installment payment before work begins. This deposit reserves our team's time and covers initial strategy, planning, and setup work. Deposits are generally non-refundable once work has commenced, except where required by law or explicitly agreed otherwise in writing.
If you request a refund before any work has started on your project, we will refund payments made, less any non-recoverable costs already incurred on your behalf (see Section 5). If work has already started, refunds — if any — are assessed on a case-by-case basis and generally reflect the value of work completed to date, at our reasonable discretion.
Some costs are non-refundable once incurred, including but not limited to: third-party advertising spend already delivered to platforms (e.g., Meta, Google, Pinterest), domain registrations, hosting, software licenses, stock assets, or other third-party fees paid on your behalf, and work already completed and delivered.
Either party may terminate an ongoing engagement in accordance with the terms of the applicable service agreement. Upon termination, you remain responsible for payment for work completed up to the termination date, and any prepaid amounts for work not yet performed will be assessed for refund per Section 4.
For ongoing monthly services (such as SEO or ad management retainers), payments cover the service period in which they are made and are non-refundable once that period has begun, unless otherwise stated in your agreement. You may cancel future billing periods with the notice period specified in your agreement.
To request a refund, email contact@wajdigital.com with your project details and the reason for your request. We aim to review and respond to refund requests within 5 business days.
If you disagree with a refund decision, please raise it with us directly first so we can work toward a fair resolution. This Policy does not limit any rights you may have under applicable consumer protection law.
We may update this Refund Policy from time to time. Changes take effect once posted on this page, and the "Effective" date above will be updated accordingly. Changes do not apply retroactively to agreements already in place.
Questions about this Refund Policy can be sent to contact@wajdigital.com or mailed to 30 N Gould St Ste 33079, Sheridan, WY 82801.
If any part of this Policy is unclear, reach out and we'll walk you through it.
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